FAQ & SHIPPING
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 business days to have your ordered processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. To get your tracking number simply email us at firstname.lastname@example.org and we will have it sent to you. If you did not receive any updates on your order please contact us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Please allow up to 2 days from the moment your order has been processed for it to be shipped out. Our fulfillment centers are located around the world. For both domestic orders in the United States and International, it will take 2-3 weeks.
Q: Why does shipping take so long?
Our prices are significantly lower than our competitors due to the relationship we have with manufacturers but unfortunately we must compensate for the lower prices with longer shipping times.
Q: I ordered two products but have only received one... what is happening?
A: Since we have a large assortments of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quiet normal that you receive a product a few days before the other.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all of your information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.